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Denmark - IT services: consulting, software development, internet and support - Tender for contract on a New Client Solution

Original Danmark - It-tjenester: rådgivning, programmeludvikling, internet og support - Udbud af kontrakt om Ny Klientløsning

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Summary

Machine-generated summary

The Danish Prison and Probation Service (Danmarks Faengsler) in Denmark is procuring a contract for the development of a new client management system, including an integration platform and a data platform. The solution must be built on Microsoft Dynamics Customer Engagement 9.1 (on premise) and will replace the existing client system, supporting case handling, secure client administration and better data quality. The supplier will configure, develop, maintain, support and advise on operations. The procedure is a negotiated procedure with prior publication: any economic operator may apply for prequalification, but only prequalified applicants can submit offers. No estimated value or deadline is stated in the announcement.

Description

Nærværende udbud vedrører indgåelse af en kontrakt om udvikling af en ny Klientløsning. Udbuddet gennemføres som udbud med forhandling efter udbudslovens afsnit II, hvilket indebærer, at enhver økonomisk aktør kan ansøge om at blive prækvalificeret, men det er alene de prækvalificerede ansøgere, der kan afgive tilbud. Formålet med udbuddet er at skabe et kvalitetsløft i Danmarks Fængslers kerneforretning ved at implementere et nyt klientsystem sammen med en ny integrationsplatform og dataplatform. I det nye systemkompleks vil alle relevante og opdaterede informationer være tilgængelige for de rette medarbejdere. Den nye klientløsning skal erstatte det eksisterende Klientsystem i Danmarks Fængsler, samt sikre en effektiv, korrekt, lovmedholdelig, dataunderstøttet og sikker klientadministration og sagsbehandling med effektive arbejdsgange og bedre datakvalitet. Danmarks Fængsler har Microsoft CRM licenser, som løsningen skal bygges på. Med nærværende udbud ønskes en leverandør til konfiguration, videreudvikling, support og vedligehold, samt rådgivning ift. driftsforberedelse og idriftsættelse af en ny Klientløsning bygget på Microsoft Dynamics Customer Engagement 9.1 (on premise) version 9.1. Udover CRM applikationen, som vil være ”system of record” i forbindelse med klientadministration, skal leverandøren konfigurere, videreudvikle, vedligeholde og supportere en integrationsplatform og en dataplatform, der vil være fælleskomponenter i det omgivende systemkompleks, der servicerer Klientløsningen. Danmarks Fængslers samlede systemkompleks omkring Klientløsningen består af en række komponenter, som alle er baseret på on premise hosting. Alle dele af det samlede systemkompleks bliver dermed hostet i Kundens datacentre. Løsningsdesignet for Klientløsningen skal overholde en traditionel lagdelt opbygning, samtidig med at der skal sikres at kunne høste fordelene ved et CRM-standard system.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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More from this buyer

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10 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - Denmark

Company Wins Total awarded Last win
Netcompany A/S 3 €23.3M Jul 2026
Aeven A/S 2 €62.9M Jun 2026
Systematic A/S 2 €16.5M Jun 2026
ATEA A/S 2 €13.4M May 2026
KMD A/S 2 €6.7M Jun 2026

Based on 102 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €19,798,272
    • Estimated value: Set to €148,000,000

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Market context

Avg. open tender · IT services
€26,233,218
6,044 open across Europe right now 25% below sector average
Buyer track record on Aperlena
25 notices tracked · 7 awarded
€11,466,630 in awarded contracts

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