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TED - Tenders Electronic Daily (Publications Office of the EU) verified 2 days ago Contract notice

Belgium - Software and information systems - Public contract for the supply, installation, configuration, deployment and support of an ITSM tool

Original Belgique - Logiciels et systèmes d'information - Marché public pour la fourniture, l’installation, le paramétrage, le déploiement et le support d’un outil de type ITSM

Open Belgium Software & IT systems

Buyer Société Digitale des Eaux de Wallonie

Key facts

Published
Procedure
Negotiated procedure
  1. Published

TED - Tenders Electronic Daily (Publications Office of the EU) does not publish a closing date for this notice. See the official notice

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Summary

Machine-generated summary

Digit'Eaux is procuring an ITSM tool through a public contract. The contract covers the acquisition of the software and the associated licences, the formalisation and analysis of Digit'Eaux's needs, the configuration and setup of the tool, support for Digit'Eaux teams during deployment including training, and maintenance of the solution. Technical specifications are set out in the technical provisions section of the specification document, with a detailed inventory in annex. The quantities listed there are indicative only, as the contracting authority cannot yet determine the volumes to be ordered, and the contractor may not claim compensation if the presumed quantities are not reached.

Description

Marché public pour la fourniture, l’installation, le paramétrage, le déploiement et le support d’un outil de type ITSM Ce marché a pour objet la fourniture d’un outil de type ITSM pour les services de Digit’Eaux. Le marché inclut l’acquisition du logiciel et des licences nécessaires y afférentes, la formalisation et l’analyse des besoins de Digit’Eaux, le paramétrage et la configuration de l’outil, le support des équipes de Digit’Eaux dans son déploiement (formations), et la maintenance de la solution. Les spécifications techniques sont reprises au point « dispositions techniques » du présent cahier spécial des charges. L’inventaire détaillé du marché est en annexe. Au moment de la rédaction des conditions du présent marché, le pouvoir adjudicateur n'est pas en mesure de définir avec précision les quantités qui seront commandées. En conséquence, les quantités présumées mentionnées dans l'inventaire le sont à titre purement indicatif, elles n'engagent nullement le pouvoir adjudicateur. Dès lors, l’adjudicataire ne pourra réclamer d’indemnité dans le cas où les quantités présumées ne seraient pas atteintes.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 83 awards for Software & IT systems in Belgium.

Median award
€473,465
Middle half of past awards
€255,316 to €965,920

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Société Digitale des Eaux de Wallonie

Belgium

notices in the register
9
awards
3
awarded in total
€8.2M

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Belgium

Company Wins Total awarded Last win
NTT Belgium 7 €665,695 Aug 2026
SoftwareONE BE 6 €931,840 Apr 2026
CRONOS PUBLIC SERVICES 6 €566,243 Jun 2026
Bechtle 4 €1.3M Jul 2026
Centrum voor Informatica 3 €265,764 Mar 2026

Based on 189 awards with a linked company profile over the last 2 years.

2 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Software & IT systems
3,215
median open notice
€547,510

Who wins in this market

Many suppliers

Belgium · Software & IT systems

different companies won awards here
158
of the awards went to the three most frequent winners
10%
buyers awarded contracts here
119

Based on 189 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.3
of those lots received a single tender
31%
of the awards went to companies based in another country
27%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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