Summary
Machine-generated summaryThe buyer is seeking to conclude a framework agreement for contact centre services in Belgium. The procurement covers overflow contact centre services, meaning external agents handling calls when internal capacity is exceeded. The notice does not state the estimated contract value or the deadline for submissions. The procedure is a framework agreement, and interested suppliers may submit a bid in accordance with the conditions set out in the tender documents. Small businesses with relevant call centre experience are potential candidates.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 weeks ago
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Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| ATTENTIA, Secrétariat social interprofessionnel Agréé | 1 | n/a | Jul 2026 |
| Cegeka nv | 1 | n/a | Jan 2026 |
Based on 2 awards with a linked company profile over the last 5 years.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
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Read before bidding
- Title: "Belgique - Centre d'appels - Overflow Centre de contact" to "Belgique – Centre d'appels – Overflow Centre de contact"
- Submission deadline: Extended by 1 day: now November 3, 2026, 13:00
-
Read before bidding
- Title: "Belgique - Centre d'appels - Overflow Centre de contact" to "Belgique – Centre d'appels – Overflow Centre de contact"
- Submission deadline: Extended by 1 day: now November 3, 2026, 14:00
-
Act now
- Title: "Belgique - Centre d'appels - Overflow Centre de contact" to "Belgique – Centre d'appels – Overflow Centre de contact"
- Submission deadline: Moved 1 day EARLIER: now November 3, 2026, 00:00
- Scope and criteria: The description was expanded. Re-read it before you bid.
-
Act now
- Title: "Belgique - Centre d'appels - Overflow Centre de contact" to "Belgique – Centre d'appels – Overflow Centre de contact"
- Estimated value: Set to €16,000,000
- Submission deadline: Moved 1 day EARLIER: now November 3, 2026, 00:00
- Scope and criteria: The description was expanded. Re-read it before you bid.
- Estimated value: Set to €16,000,000
-
Act now
- Title: "Belgique - Centre d'appels - Overflow Centre de contact" to "Belgique – Centre d'appels – Overflow Centre de contact"
- Submission deadline: Moved 1 day EARLIER: now November 3, 2026, 00:00
- Scope and criteria: The description was expanded. Re-read it before you bid.
-
Act now
- Estimated value: Set to €16,000,000
- Submission deadline: Moved 1 day EARLIER: now November 3, 2026, 00:00
- Estimated value: Set to €16,000,000
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Market context
- Avg. open tender · Business services
- €10,613,316
- Buyer track record on Aperlena
- 57 notices tracked · 29 awarded
- €17,320,568 in awarded contracts
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