The Aperlena Verdict
Open raceNo supplier dominates: 4 different companies have won the last 4 comparable contracts from this buyer over 5 years. This is a genuinely open race.
- 0%
- Expected final price vs the published estimate
Based on 4 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.
Summary
Machine-generated summaryThis tender covers the acquisition of outsourced Service Desk services. The contracting authority seeks a provider to deliver first-level user support and incident management, handling service requests, troubleshooting and escalation of issues in line with agreed service levels. The scope includes staffing the service desk, managing tickets through their lifecycle and reporting on performance. The notice text does not specify quantities, lots or duration, so interested suppliers should consult the full tender documents for the detailed technical requirements, contract conditions and submission arrangements. The procurement is aimed at suppliers able to operate a professional, reliable IT helpdesk function on an outsourcing basis.
Official source
Source: BASE - Portal dos Contratos Públicos (IMPIC)
Always verify details on the official notice.
Last verified against BASE - Portal dos Contratos Públicos (IMPIC) 3 hours ago
More from this buyer
Full buyer profile94 open tenders right now
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- Purchase of paper in various formats No deadline published
Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Capgemini Portugal, S.A. | 1 | €32,400 | May 2026 |
| ATOS IT SOLUTIONS AND SERVICES, UNIPESSOAL, LDA. | 1 | €27,957 | Jul 2026 |
| FUTUREVIEW | 1 | €19,975 | May 2026 |
| BSO CONSULTING, LDA | 1 | €6,500 | Nov 2025 |
Based on 4 awards with a linked company profile over the last 5 years.
What this buyer has paid before
Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.
- €16,606
- Lower quartile
- €23,966
- Median award
- €29,067
- Upper quartile
This tender is estimated 651.1% above that median
Most recent awards
- Aquisição de serviços de recolha e análise de requisitos do novo backoffice das Contrastarias Portuguesas €27,957
- AD 127/2026 - aquisição de serviços de consultoria e suporte à migração SAP PI, em regime de bolsa de horas €19,975
- Aquisição de serviços de suporte a projetos JIRA em regime de bolsa de horas €32,400
- solução de PMO Digital €6,500
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
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Market context
- Avg. open tender · IT services
- €26,145,431
- Buyer track record on Aperlena
- 511 notices tracked · 34 awarded
- €671,244 in awarded contracts
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