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2026-026 Cost Allocation and Recovery Review Deliberative Research

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Summary

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Ofgem commissioned a deliberative research project exploring how consumers think about and respond to different approaches to cost allocation and cost recovery across the energy system. The supplier will conduct market research on consumers' lived experiences and priorities regarding affordability, quality of service, ease of engagement, fair treatment and support for vulnerable consumers. The contract was awarded to Thinks Insight & Strategy (Britain Thinks) Limited for EUR 225,145.43. The awarded price matches the estimated value. The award date is 2026-08-28. The findings will give Ofgem robust evidence on consumer preferences to support future policy and regulatory decisions.

Description

Ofgem is seeking to commission a deliberative research project to explore how consumers think about, assess and respond to different approaches to cost allocation and cost recovery across the energy system. The supplier will conduct market research to examine consumers lived experiences and priorities in relation to affordability, quality of service, ease of engagement, fair treatment, and the effectiveness of support available to vulnerable consumers. The findings will provide Ofgem with robust evidence on consumer preferences, including what consumers value most, the trade-offs they are willing to make, and the reasons underpinning those preferences. This will support informed decision-making on future policy and regulatory approaches to cost allocation and recovery, ensuring that consumer perspectives are appropriately reflected in Ofgem's considerations.

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

Last verified against Contracts Finder (UK Cabinet Office) 3 hours ago

Documents on Contracts Finder (UK Cabinet Office) (English)

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Avg. open tender · Research & development
€3,272,461
534 open across Europe right now 93% below sector average
Buyer track record on Aperlena
26 notices tracked · 25 awarded
€36,733,970 in awarded contracts

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