Denmark - IT services: consulting, software development, Internet and support - Tender regarding the installation, operation and maintenance, including support, of a global WAN solution

The Contract concerns the provision of it-services in the form of a global transmission network (the “Solution”) connecting the Danish Ministry of Foreign Affairs (the “Ministry(DMFA)”) and Danish embassies and other representations (the “Missions”) located in various countries (the “Locations”) with a central hub at the Customer in Copenhagen, Denmark. The Customer is the Danish Agency for Governmental IT Services (the ”Customer”) . In this capacity, the Customer provides the Solution to the Ministry, and the Supplier is a sub-Supplier to the Customer for this purpose. Under the terms of the Contract, the Supplier shall establish, operate and maintain the Solution and provide related auxiliary services. The Danish Ministry of Foreign Affairs (DMFA) comprises the Ministry in Copenhagen and a global network abroad of Embassies, Consulates-General and Trade Commissions. Denmark has 67 Embassies. An Embassy handles all aspects of Denmark’s ties with the host country and many Embassies cover several countries. The number and location of Embassies is reviewed and prioritized on an ongoing basis according to Denmark’s foreign policy interests. Denmark has Ambassadors in virtually every European country, in most large countries outside Europe, and in developing countries where we are partners in the country’s development. Denmark has 6 diplomatic missions at international organizations, for example at the EU in Brussels, at the UN in New York and Geneva, at NATO in Brussels, and at the Council of Europe in Strasbourg. Denmark has 17 Consulates-General and Trade Commissions. These provide first and foremost commercial services and are in areas where Denmark has significant commercial interests. We have, for example, Consulates-General in New York and Shanghai, and Trade Commission in Taipei. The Solution is used for administrative data traffic, including office and journal systems, electronic mail, intranet, internet, IT administration and collaboration services between the Missions and the Ministry. The Solution is an essential tool for the Ministry and its routines and working procedures, which require that all communication at all times is secret, secure, reliable and at high speed. The security requirements are continuously adjusted by the DMFA in accordance with the political and security related matters concerning Denmark. This includes the physical security and access control as well as the consideration for the high level of protection of data transmissions and information integrity, which might be important to Denmark’s image as a trustworthy international partner, and at worst national security. For more information about DMFA see https://um.dk/en and the Customer see https://statens-it.dk/english/.