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ITEP1221 - Microsoft Unified Support Renewal 2026-2027

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Description

The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning. Requirement Overview National Highways relies on MUS to support business-critical Microsoft services and complex incidents across the organisation. MUS provides: • vendor-level support for Microsoft 365 • Teams • Exchange Online, Dynamics 365, Azure • On-premises infrastructure Without renewal National Highways would lose direct vendor support for complex incidents.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

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Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

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  1. Read before bidding
    • Title: "UK5 - Transparency Notice-Microsoft Unified Support Renewal 2026-2027 D" to "ITEP1221 - Microsoft Unified Support Renewal 2026-2027"
    • Award date: Awarded on -
  2. Read before bidding
    • Award date: Awarded on August 2, 2026
    • Winner: Awarded to Microsoft Ltd

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