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Sweden - IT services: consultancy, software development, internet and support - Contact centre platform

Original Sverige - IT-tjänster: konsultverksamhet, programvaruutveckling, Internet och stöd - Kontaktcenterplattform

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Summary

Machine-generated summary

Serviceforvaltningen (the Service Administration) of the City of Gothenburg is inviting suppliers to apply to submit tenders in the procurement SF2025/368 Contact Centre Platform, according to the conditions set out in the procurement document, the Invitation to Apply (system) with annexes. The purpose of the procurement is to meet the city's need for a stable, secure and cost-effective contact centre platform (KCP). The platform will support the city's contact centre and customer services in their daily work and in the development of the operations. The city intends to procure a supplier that has the capacity and ability to deliver through close cooperation with the city. No estimated value or deadline is stated in the notice.

Description

Serviceförvaltningen inbjuder härmed leverantörer att inkomma med ansökan om att få lämna anbud i upphandlingen SF2025/368 Kontaktcenterplattform, i enlighet med de villkor och förutsättningar som anges i detta upphandlingsdokument, Ansökningsinbjudan (system) med bilagor. Syftet med denna upphandling är, att tillgodose stadens behov av en stabil, säker och kostnadseffektiv kontaktcenterplattform (KCP). Plattformen ska ge stöd till stadens kontaktcenter och kundtjänster i det dagliga arbetet men också i utvecklingen av verksamheterna. Staden avser, att upphandla en leverantör som har kapacitet och förmåga att leverera genom ett nära samarbete med staden.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

9 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - Sweden

Company Wins Total awarded Last win
B3 Consulting Group AB 12 €4.5M Sep 2026
Atea Sverige AB 10 €38.6M Aug 2026
CGI Sverige AB 8 €48.3M Jun 2026
Consid AB 7 €3.2M Sep 2026
Advania Sverige AB 6 €14.8M Jul 2026

Based on 485 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €4,548,556
    • Scope and criteria: The description was expanded. Re-read it before you bid.
    • Estimated value: Set to €50,000,000

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Market context

Avg. open tender · IT services
€26,216,434
5,322 open across Europe right now 83% below sector average
Buyer track record on Aperlena
54 notices tracked · 20 awarded
€532,316 in awarded contracts

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