Strengthening Digital Governance for Service Delivery

Project: P178162 - Strengthening Digital Governance for Service Delivery Financing: World Bank THE REPUBLIC OF KOSOVA Ministry of Internal Affairs (MIA) Agency for Information Society (AIS). GENERAL PROCUREMENT NOTICE (GPN) COUNTRY - Kosova NAME OF PROJECT - Strengthening Digital Governance for Service Delivery Project (SDGSDP) Project ID No . P178162 The Government of Kosovo has received financing in the amount of USD 20 million equivalent (18.5 million EUR) from the World Bank toward the cost of the Strengthening Digital Governance for Service Delivery Project (SDGSDP), and it intends to apply part of the proceeds to payments for goods, works, related services and consulting services to be procured under this project. The project will include the following components: Component 1: Digital transformation of government Component 2: Digital transformation of public service delivery . Component 3: Institutional strengthening, change management, and project management . The main packages to be procured under this project are expected to include: Goods Implementation of the shared government DRC Transforming the primary data center based on the developed strategic approach for cloud computing. Advancement and upgrade of the Interoperability Platform Implementation of NIF and use of the Interoperability Platform to connect core gov systems Implementation of the Digital service catalogue (includes internal and external platforms) Development and deployment of enhanced shared platforms (implementation) Overhaul of Government network core infrastructure Development of Kosova Registration Agency CRA platforms Revamp and extension of e-Kosova Portal with additional services, improved design, security & performance Implementation of data warehouse and BI solutions to support data driven decision-making Strengthening contact center including citizen outreach IEC campaign on e-services Pilot Integrated Service Center (ISC) in Pristina operational (turnkey contract) Reengineered package of services clustered around selected pilot life events Consulting Services Development of National Interoperability Framework (NIF) and assessment of the Government Gateway Enhancement of National Open Data Portal and government systems to generate open data Development of Cloud Computing Transition Plan, and Disaster Recovery, Contingency, and Continuity of Government Operations Framework Assessment of GovNet infrastructure needs Establishment of the Innovation cell within government, crowdsourcing and private sector involvement Support to the establishment of a DTU within OPM Support for the establishment of Data Governance body Support for revisions in the legal framework to enhance compliance with relevant EU regulations and other regulatory changes Support for targeted capacity building at all levels Support a citizen engagement strategy for the overall project (design and implementation) Procurement of contracts financed by the World Bank will be conducted through the procedures as specified in the World Bank’s Procurement Regulations for IPF Borrowers: Goods, Works, Non - Consulting Services and Consulting Services dated July 1, 2016; ‘Guidelines on Preventing and Combating Fraud and Corruption in Projects Financed by IBRD Loans and IDA Credits and Grants’ revised as of July 1, 2016 revised November 2017, August 2018, November 2020, and September 2023, and is open to all eligible firms and individuals as defined in the Procurement Regulations. Specific procurement notices for contracts to be bid under the World Bank’s international competitive bidding procedures and for contracts for consultancy services will be announced, as they become available, in UN Development Business , MIA web site, project web Site, different social media and direct notice to firms who responded to GPN. Interested eligible firms and individuals who would wish to be considered for the provision of goods, works, non-consulting services and consulting services for the above-mentioned project, or those requiring additional information, should contact the Borrower at the address below: Implementing Agency: The Government of the Republic of Kosova Ministry of Internal Affairs (MIA) Agency for Information Society (AIS) 10 000 Prishtinë - Kosovë Contact Person: Mr. Luan Asllani Procurement Specialist E-mail address: Luan.asllani@rks-gov.net