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TED - Tenders Electronic Daily (Publications Office of the EU) verified 2 days ago Contract notice

Slovakia - IT services - Service support, operation and development of the DIS software system

Original Slovensko - Služby informačných technológií - Servisná podpora, prevádzka a rozvoj softvérového diela DIS

Open Slovakia Bratislavský kraj IT services

Buyer Operačné stredisko záchrannej zdravotnej služby Slovenskej republiky

€21.7M estimated value · €21,671,066

Key facts

Published
Procedure
Negotiated procedure
  1. Published

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Summary

Machine-generated summary

The procurement covers service support, operation and development of the Dispatch Information System (DIS), the software supporting emergency medical care in Slovakia under Act No. 579/2004 on emergency medical services. The supplier must build the hardware and software infrastructure needed to run the system, migrate services and operations from the current provider, operate DIS using licenses and documentation supplied by the contracting authority, and provide the telecommunications and other services required for operation. Within 18 months from the start of operations, the supplier must implement functional upgrades based on the contracting authority's specifications, plus further development through change requests during the contract term.

Description

Dispečerský informačný systém (ďalej „DIS“, alebo „IS DIS“) je určený na zabezpečenie podpory a procesov, pri poskytovaní neodkladnej zdravotnej starostlivosti podľa Zákona č. 579/2004 Z. z. - Zákon o záchrannej zdravotnej službe a o zmene a doplnení niektorých zákonov. DIS pokrýva potreby OS ZZS, poskytovateľov ZZS, pre dve hlavné oblasti pôsobenia: náber udalostí a operačné riadenie. Okrem týchto subjektov zabezpečujúcich neodkladnú zdravotnú starostlivosť zabezpečuje aj integračné rozhrania pre zložky IZS a ďalšie subjekty ako UZZ, UDZS, NCZI. DIS bol budovaný a poskytovaný postupne od roku 2006, vzhľadom na vývoj a možnosti technológií sa rozširoval a modernizoval v niekoľkých etapách. V prvých rokoch bola riešená hlavne oblasť náberu udalostí, neskôr operačné riadenie, v posledných rokoch prebiehali hlavne integračné projekty. Nové funkcionality a vlastnosti boli implementované na základe zmien v legislatíve SR a EU alebo požiadaviek vzniknutých počas prevádzky. Z hľadiska životného cyklu jednotlivých komponentov infraštruktúry boli tieto priebežne súčasným poskytovateľom nahradzované za aktuálne. Predmetom verejného obstarávania je: • vybudovanie HW a SW infraštruktúry nevyhnutnej na prevádzkovanie tohoto systému, • migrácia služieb a prevádzky DIS od súčasného poskytovateľa, • zabezpečenie prevádzky DIS na základe SW licencií a dokumentácie poskytnutých verejným obstarávateľom, • zabezpečenie telekomunikačných a iných služieb potrebných na prevádzku DIS, • v priebehu 18 mesiacov odo dňa začatia poskytovania prevádzky DIS, úprava funkčnosti (upgrade diela) na základe zadania od verejného obstarávateľa, • nad rámec zadania podľa prechádzajúceho bodu, zabezpečenie rozvoja formou zmenových konaní do DIS podľa požiadaviek verejného obstarávateľa počas obdobia trvania zmluvného vzťahu.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 228 awards for IT services in Slovakia.

This notice
€21.7M
Median award
€496,320
Middle half of past awards
€174,795 to €2.0M

The estimate is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Operačné stredisko záchrannej zdravotnej služby Slovenskej republiky

Slovakia

notices in the register
19
awards
8
awarded in total
€5.4M

This buyer has no award history in this sector yet. Usual winners, IT services - Slovakia

Company Wins Total awarded Last win
Asseco Central Europe, a. s. 14 €26.3M Apr 2026
Alanata a. s. 13 €19.8M Sep 2026
Aricoma Systems s.r.o. 9 €19.3M Sep 2026
InterWay, a. s. 9 €12.0M Sep 2026
SYNCHRONIX, a.s. 8 €9.1M May 2026

Based on 280 awards with a linked company profile over the last 2 years.

3 open tenders right now

Market context

Larger than 89% of the open notices in IT services across Europe.

open now in IT services
7,105
median open notice
€900,000

Who wins in this market

Many suppliers

Slovakia · IT services

different companies won awards here
139
of the awards went to the three most frequent winners
13%
buyers awarded contracts here
113

Based on 280 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.5
of those lots received a single tender
28%
of the awards went to companies based in another country
4%
of the tenders came from another country
4%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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