Provision of Genesys Cloud Contact Centre

The Department for Business and Trade has awarded a contract for the provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. British Telecommunications PLC won the contract. The procurement was made through the RM6116 framework. The awarded value is EUR 376,179.76, which is the same as the estimated value (within 1%). The committed first year spend is GBP 133,386.67 excluding VAT, and the first year of the contract formally begins once the system is live. The contract value also covers potential spend for a second optional year. The award date is 2026-08-26.

Description

Recent awards

• CR_5363 Trade Impacts Survey, Research and Evaluation Call Off

  awarded to IFF Research Limited

• CR_ Trade Impacts Survey, Research and Evaluation Call Off

  awarded to IFF Research Limited €1,481,222

• Advanced Manufacturing Research Call-Off Contract

  awarded to Ipsos MORI

Market context

Avg. open tender · Postal & telecommunications services

€16,244,043

919 open across Europe right now 98% below sector average

Buyer track record on Aperlena

14 notices tracked · 13 awarded

€25,985,255 in awarded contracts