Summary
Machine-generated summaryThis tender seeks a provider of telephone contact centre services to operate the Citizen Card helpline. The winning contractor will answer calls from members of the public seeking information and assistance related to the Citizen Card, the Portuguese national identity card. The services cover the day-to-day operation of the helpline, including handling enquiries and providing telephone support. The contract is awarded as a single service without indication of lots. The scope, duration and location of the service follow the terms set out in the tender documents.
Official source
Source: BASE - Portal dos Contratos Públicos (IMPIC)
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Last verified against BASE - Portal dos Contratos Públicos (IMPIC) 3 days ago
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This buyer has no award history in this sector yet. Usual winners, Business services - Portugal
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Protecção Total - Segurança Privada, S.A. | 27 | €6.1M | Sep 2026 |
| Plurisoluções Consultoria Lda. | 18 | €256,322 | Sep 2026 |
| Konica Minolta Business Solutions Portugal, Unipessoal, Lda. | 17 | €5.3M | Sep 2026 |
| Sérvulo & Associados - Sociedade de Advogados, RL | 15 | €510,154 | Aug 2026 |
| PRESTIBEL - EMPRESA DE SEGURANÇA, S.A. | 14 | €18.1M | Sep 2026 |
Based on 3908 awards with a linked company profile over the last 2 years.
Similar tenders
1
day left
€29,563
est. value
Market context
- Avg. open tender · Business services
- €24,099,856
- Buyer track record on Aperlena
- 162 notices tracked · 17 awarded
- €855,495 in awarded contracts
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