Remote assistance call-out service

This public tender covers the provision of a remote assistance call-out service. The contracting authority is seeking a provider that can receive requests for help and deliver support through remote means, such as telephone or other distance communication channels, rather than on-site intervention. The scope of the contract concerns handling incoming assistance calls and resolving them remotely. The tender notice does not specify quantities, lots or contract duration in the available text. Potential suppliers should consult the full notice for detailed technical requirements, service levels and submission conditions before preparing an offer.

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Who usually wins this buyer's contracts in this sector

Based on 3 awards with a linked company profile over the last 5 years.

Market context

Avg. open tender · Business services

€19,645,561

6,508 open across Europe right now

Buyer track record on Aperlena

217 notices tracked · 129 awarded

€31,056,579 in awarded contracts