Description
The Contracting Authority needs a system with functionality that is necessary for - execution of core assignments for the contact centre, primarily responses to external enquiries via specified channels as well as associated traffic management. - staffing planning for i.a. contact centre, including duty planning and follow-up. A continual service contract shall be signed, which i.a. shall include the delivery of such a system as a software service. Software services means software functionality that is provided as an internet service, also called the SaaS performance. The contract shall also include various other regulated, associated services.
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
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Market context
- Avg. open tender · IT services
- €26,592,497
- Buyer track record on Aperlena
- 28 notices tracked · 10 awarded
- €8,171,697 in awarded contracts
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