Skip to content
Aperlena
Language:

Norway - Auditing services - Consultancy services - Special audits, inspections and inspections of external service providers.

Closed Contract notice
Watch this tender

Bidding is closed. An award or a correction on this notice: an email when the register sees it. Log in

  1. Published
  2. Deadline open for 34 days
  3. Awarded pending

Description

The Ministry of Foreign Affairs (Foreign Ministry) c/o the Section for Consular Affairs and the Immigration Field (SKU) has two regional agreements with an external service provider VFS Global (VFS), on receipt of applications for visas and residence permits. Currently 87 VFS application centres in 48 countries receive visa and residence applications on behalf of the Norway. Norwegian foreign stations are obliged to carry out inspections of the application centres at least once every ninth month for all receptions in their district. The procurement is for assistance from an external third party to carry out inspections and control the fulfilment of contracts to VFS. The assignment is a supplement that can contribute to further developing the follow-up of VFS and foreign stations. SKU is now holding a tender contest for a contract for assistance with inspections in the period 2026-2028. The assignment comprises three main activities in total: I. Tenderers shall undertake a mapping of response time and quality in responses of enquiries from the public to the service provider ́s call centres. The aim is to clarify whether service providers comply with response time requirements and whether the call centres have sufficient competence to provide guidance and to provide correct information to the public. Furthermore, the tenderer shall propose improvement measures if shortcomings are discovered for the guidance provided by the call centres. The mapping of the call centres and the report for this part of the assignment will be delivered by 1 November 2026. II. During the contract period the tenderer shall carry out 40 inspections on behalf of the Ministry of Foreign Affairs. The Contracting Authority decides which locations shall be inspected. III. During the contract period the tenderer shall carry out a total of 12 mystery client investigations at various application centres. The Contracting Authority decides which application centres shall be visited. The assignment ́s length is from the date the contract is signed up to and including 01.12.2028. All deliveries shall be completed by 15.11.2028. See annex 1 of the contract for further details on the delivery.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

View the official notice

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €454,856
    • Estimated value: Set to €5,000,000

Follow this tender and we email you the moment it changes. Create account

Similar tenders

Market context

Avg. open tender · Business services
€23,589,795
5,893 open across Europe right now 98% below sector average
Buyer track record on Aperlena
3 notices tracked · 0 awarded

Never miss a tender like this

19 new notices in Business services in Norway in the last 7 days. Get an email when new ones appear. Free.

Set up my alert
Source

Keyboard shortcuts

Read a list without reaching for the mouse. The shortcuts stay quiet while you type in a field.

j
Next result
k
Previous result
Enter
Open the result
n
Next page
p
Previous page
c
Compare this result
s
Shortlist this result
/
Jump to the search box
?
Show these shortcuts
Esc
Close