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Netherlands - Office automation services - Office automation

Original Nederland - Kantoorautomatiseringsdiensten - Kantoorautomatisering

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  1. Published
  2. Deadline open for 56 days
  3. Awarded pending

Summary

Machine-generated summary

Irado, based in the Netherlands, intends to procure office automation services covering management and maintenance of the ICT infrastructure, workplace management and service desk support. The current agreement with 'Axoft IT & Telecom B.V.' expires on 31 March 2027, so a new tender must be launched to guarantee continuity. Irado seeks a supplier suited to its hybrid ICT environment (on premise and cloud), with stronger arrangements on contract management, service desk quality, availability, knowledge retention, on-site support and cyber security. Estimated value, submission deadline and procedure details are not specified in the available information. Businesses able to provide these IT services may bid.

Description

Irado beschikt momenteel over een overeenkomst met Axoft IT & Telecom B.V. voor de uitvoering van kantoorautomatiseringsdiensten. Deze overeenkomst omvat het beheer en onderhoud van de ICT-infrastructuur, werkplekbeheer en servicedeskondersteuning. De huidige overeenkomst loopt af op 31 maart 2027, waardoor Irado tijdig een nieuwe aanbestedingsprocedure dient te starten om de continuïteit van de dienstverlening te waarborgen. Tijdens de uitvoering van de huidige overeenkomst is gebleken dat op meerdere onderdelen aanscherping wenselijk is. Met name op het gebied van contractmanagement, servicedeskkwaliteit, bereikbaarheid, kennisborging, on-site ondersteuning en cyber security bestaat behoefte aan verbeterde afspraken en meer inhoudelijke samenwerking met de opdrachtnemer. Daarnaast is gebleken dat Irado behoefte heeft aan een leverancier die beter aansluit op de operationele praktijk en de complexiteit van de huidige hybride ICT-omgeving (on premise en cloud).

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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    • Estimated value: Set to €450,000
    • Estimated value: Set to €450,000

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Market context

Avg. open tender · IT services
€26,279,432
6,055 open across Europe right now 98% below sector average
Buyer track record on Aperlena
30 notices tracked · 17 awarded
€6,945,640 in awarded contracts

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