Summary
Machine-generated summaryThe Municipality of Veenendaal is tendering for the hire of temporary personnel (up to scale 8) for its Customer Contact Centre. Telephony is the primary deployment need, with citizen affairs as a secondary, complementary deployment area. A fixed flex pool of 6 to 10 employees is requested, ready for rapid deployment in case of illness, vacancies or peak workload. The contract is awarded to a single contractor through a framework agreement with an initial term of two years, with the option of three unilateral one-year extensions by the municipality (maximum five years). The maximum financial contract value over the full term, including extensions, is EUR 1,250,708.25 excluding VAT. There is no purchase obligation.
Description
Can I bid?
- Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
- The notice is written in Dutch.
- Certificates from another EU country? Check the equivalents on eCertis
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 days ago
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This buyer has no award history in this sector yet. Usual winners, Business services - Netherlands
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Flextender B.V. | 38 | n/a | Sep 2026 |
| Doen'r Zuid B.V. | 18 | €3.3M | Aug 2026 |
| Zie bijgevoegd document | 16 | €9.5M | Jul 2026 |
| YER Nederland B.V. | 16 | €4.6M | Sep 2026 |
| Masters in Public B.V. | 15 | €4.0M | Sep 2026 |
Based on 1295 awards with a linked company profile over the last 2 years.
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Market context
- Avg. open tender · Business services
- €23,508,705
- Buyer track record on Aperlena
- 35 notices tracked · 15 awarded
- €14,371,312 in awarded contracts
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