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TED - Tenders Electronic Daily (Publications Office of the EU) verified 21 hours ago Contract notice

Italy - Various services - Booking service for healthcare services and cash desk

Original Italia - Servizi vari - SERVIZIO DI PRENOTAZIONE DELLE PRESTAZIONI SANITARIE E CASSA

Open Italy Campania Other community services

Buyer A.O. "SANT'ANNA E SAN SEBASTIANO"

6 days left

Key facts

Closes
12:00 (UTC+2)
Estimated value
€3.6M
€3,580,200
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 10 days
  4. Awarded pending

Bidding window

9 days from publication to deadline

Shorter than usual

Notices of this kind (Italy, open procedure, above the EU threshold) give a median of 34 days, half of them between 29 and 40 days, based on 20,847 notices of the last two years. Fewer days than three in four comparable notices. Check the documents early and ask questions before the clarification deadline.

This buyer usually gives 41 days (median of its last 18 calls for tender).

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Summary

Machine-generated summary

Open electronic procedure for the award of a three-year service for booking healthcare services and cash desk operations (CUP, ALPI, call center) for the needs of the A.O.R.N. 'S. Anna e S. Sebastiano' hospital in Caserta. The services include booking and cash desks (front office and back office) and a telephone booking service (call center and recall).

Description

PROCEDURA DI GARA APERTA E TELEMATICA PER L’AFFIDAMENTO DEL SERVIZIO TRIENNALE DI PRENOTAZIONE DELLE PRESTAZIONI SANITARIE E CASSA (CUP, ALPI, CALL CENTER) PER LE ESIGENZE DELL’A.O.R.N. “S. ANNA E S. SEBASTIANO” DI CASERTA Sportello di prenotazione e cassa (front office e back office); Servizio telefonico di prenotazione (call center e recall)

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €3.6M.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Other community services.

  4. Check this first:

    Is the deadline realistic for a proper offer?

    6 days left, 5 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €248,903 and €1.2M.

  6. Your call:

    Do we know this buyer?

    The buyer has 99 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Italian.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 21 hours ago

View the official notice

Expected award price

likely award for this notice, from its published estimate of €3,580,200
€1.5M to €3.2M

Comparable awards in this country and sector came in at a median of 64% of their published estimate, half of them between 43% and 88%, based on 321 awards of the last 3 years.

Each award is compared with the estimate of the same lots, framework agreements excluded. A published estimate may include options and renewals, so an award under it is not always a discount.

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 508 awards for Other community services in Italy.

This notice
€3.6M
Median award
€532,431
Middle half of past awards
€248,903 to €1.2M

The estimate is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

A.O. "SANT'ANNA E SAN SEBASTIANO"

Italy

notices in the register
99
awards
81
awarded in total
€77.0M

Who wins its contracts

Many suppliers
different companies won its awards
15
of the awards went to the three most frequent winners
20%
of its calls state an estimated value
100%

Based on 15 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

This buyer has no award history in this sector yet. Usual winners, Other community services - Italy

Company Wins Total awarded Last win
BERLOR GENERAL CONTRACTOR SRL 9 €4.6M Aug 2026
G.I.S. S.R.L. 9 €2.5M May 2026
ALSCO ITALIA SRL 7 €5.5M Sep 2026
EUREKA s.r.l. 6 €8.5M Aug 2026
PROGETTO CERVETTI SRL 6 €650,975 May 2026

Based on 521 awards with a linked company profile over the last 2 years.

Market context

Larger than 86% of the open notices in Other community services across Europe.

open now in Other community services
1,247
median open notice
€262,366

Who wins in this market

Many suppliers

Italy · Other community services

different companies won awards here
394
of the awards went to the three most frequent winners
5%
buyers awarded contracts here
373

Based on 521 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
3.5
of those lots received a single tender
24%
of the awards went to companies based in another country
1%
of the tenders came from another country
2%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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