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Ireland - IT services: consulting, software development, Internet and support - TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)

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Description

ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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34 open tenders right now

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Market context

Avg. open tender · IT services
€26,145,431
6,081 open across Europe right now 81% above sector average
Buyer track record on Aperlena
103 notices tracked · 50 awarded
€116,021,401 in awarded contracts

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