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Ireland - Call centre - 25/031F Framework Agreement for the Provision of Contact Centre Services

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Summary

Machine-generated summary

This Irish tender seeks a framework agreement for the provision of contact centre services. The estimated value is EUR 18,462,429 excluding VAT over the maximum term of the framework, inclusive of indexation, with further uplifts for inflation handled under Regulation 97(1)(a) of the Utilities Regulations 2016 (SI 286/2016). Estimated values are indicative and not binding on the contracting entity. All tenders must be submitted electronically through the etenders system; no paper copies will be accepted. The strict submission deadline is 12:00 local time on Monday 8 June 2026. Interested economic operators should consult the PQQ documents for full requirements and procedure details.

Description

The estimated value of the contract is inclusive of indexation of €18,462,429 ex. VAT over the maximum term of the framework agreement. Regulation 97(1)(a) of the European Union (Award of Contracts by Utility Undertakings) Regulations 2016 (SI 286/2016) (the Utilities Regulations 2016) will apply to any further uplifts required to take account of further inflation. You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Monday 8th June 2026 . The estimated values in this eForm are dependent on needs and budgetary resources, only indicative and are not binding on the Contracting Entity. If the estimated values are equal to or greater than EUR 250 million, any economic operators participating in this public procurement procedure shall notify the contracting entity of all foreign financial contributions as defined in Article 28(1), point (b) of Regulation (Eu) 2022/2560 on foreign subsidies distorting the internal market.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

View the official notice

More from this buyer

Full buyer profile

25 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - Ireland

Company Wins Total awarded Last win
Beauchamps LLP 16 €10.5M Jun 2026
Fieldfisher Ireland LLP 13 €26.0M Jun 2026
McCann FitzGerald LLP 10 €12.1M May 2026
Mason Hayes and Curran LLP 9 €9.1M May 2026
Ernst and Young_86592_(Main Account) 6 €15.5M May 2026

Based on 611 awards with a linked company profile over the last 2 years.

Change history

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  1. Read before bidding
    • Estimated value: Set to €216,000,000
    • Estimated value: Set to €216,000,000

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Market context

Avg. open tender · Business services
€24,517,528
6,546 open across Europe right now 781% above sector average
Buyer track record on Aperlena
93 notices tracked · 24 awarded
€947,995,065 in awarded contracts

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