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Ireland - Call centre - 25-031F Framework Agreement for the Provision of Contact Centre Services

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Summary

Machine-generated summary

The contracting entity in Ireland is procuring contact centre services through a framework agreement, reference 25-031F. All tenders must be submitted electronically via the etenders system; paper copies will not be accepted or read. The deadline is strict: submissions must be received no later than 12:00 hrs local time on Monday 8th June 2026, and no submissions will be possible after that date and time as specified in the PQQ documents. The estimated values in the eForm are indicative only, depend on needs and budgetary resources, and are not binding. Where estimated values are equal to or greater than EUR 250 million, participants must notify the contracting entity of all foreign financial contributions under Regulation (EU) 2022/2560.

Description

You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Monday 8th June 2026 . The estimated values in this eForm are dependent on needs and budgetary resources, only indicative and are not binding on the Contracting Entity. If the estimated values are equal to or greater than EUR 250 million, any economic operators participating in this public procurement procedure shall notify the contracting entity of all foreign financial contributions as defined in Article 28(1), point (b) of Regulation (Eu) 2022/2560 on foreign subsidies distorting the internal market.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

26 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - Ireland

Company Wins Total awarded Last win
Beauchamps LLP 16 €10.5M Jun 2026
Fieldfisher Ireland LLP 13 €26.0M Jun 2026
McCann FitzGerald LLP 10 €12.1M May 2026
Mason Hayes and Curran LLP 9 €9.1M May 2026
Ernst and Young_86592_(Main Account) 6 €15.5M May 2026

Based on 612 awards with a linked company profile over the last 2 years.

Change history

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  1. Read before bidding
    • Estimated value: Set to €216,090,451
    • Estimated value: Set to €216,090,451

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Market context

Avg. open tender · Business services
€23,476,051
5,929 open across Europe right now 820% above sector average
Buyer track record on Aperlena
95 notices tracked · 25 awarded
€948,300,740 in awarded contracts

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