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France - Telephone switchboard services - Pre-reception telephone service for the National Telephone Service for Children in Danger (SNATED)

Original France - Services de standard téléphonique - Prestation de pré accueil téléphonique pour le Service National d'Accueil Téléphonique de l'Enfance en Danger (SNATED)

Open Contract notice

Key facts

Closes in
4 days
Estimated value
€1,600,000
Buyer
GIP France Enfance Protégée
Where
France Ile-de-France
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79511000 Telephone operator services
Original language
French
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 2 weeks ago
Notice number
613902-2026
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  1. Published
  2. Today
  3. Deadline open for 26 days
  4. Awarded pending

Summary

Machine-generated summary

The buyer, a public interest grouping (GIP), is procuring trained telephone reception agents to answer calls made to 119, the French national helpline for children in danger. Agents will handle incoming calls, carry out an initial assessment and refer callers to a 119 counsellor or to other suitable services. Location: France. Businesses able to supply trained call-handling staff may bid under the terms described in the tender documents.

Description

La présente consultation a pour objet de mettre à disposition du GIP des agents formés à l'accueil téléphonique, afin de réceptionner les appels adressés au 119 (service national d'accueil téléphonique pour l'enfance en danger), d'effectuer une première évaluation des appels et d'orienter les appelants vers un écoutant du 119 ou d'autres dispositifs adaptés. La présente consultation a pour objet de mettre à disposition du GIP des agents formés à l'accueil téléphonique, afin de réceptionner les appels adressés au 119, d'effectuer une première évaluation des appels et d'orienter les appelants vers un écoutant du 119 ou d'autres dispositifs adaptés.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in French.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 weeks ago

View the official notice

More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Business services - France

Company Wins Total awarded Last win
GRANT THORNTON 18 €3.8M Aug 2026
SEBAN ET ASSOCIES 14 €2.4M Sep 2026
SCE 14 €968,768 Jul 2026
[NON-DIFFUSIBLE] 13 €639,675 Jul 2026
PARAGON BUSINESS PROCESS SERVICES 12 €1.3M Sep 2026

Based on 3803 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€23,428,297
5,965 open across Europe right now 93% below sector average
Buyer track record on Aperlena
4 notices tracked · 1 awarded

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