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France - IT facility management services - Outsourcing and multi-supplier coordination contract for operating CDG Express

Original France - Services de gestion des installations informatiques - Marché d'infogérance et de coordination multi-fournisseurs pour l'exploitation du CDG Express

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Summary

Machine-generated summary

Hello Paris Services (HPS), operator of the CDG Express direct rail link between Paris Gare de l'Est and Paris-Charles de Gaulle airport, is procuring an outsourcing contract covering its entire information system. The contractor will act as lead supplier and coordinator of the supplier ecosystem (SIAM Lead Supplier model), covering the Digital Workplace (Microsoft 365, Azure), critical industrial systems (ticketing, passenger information, transport offer design), monitoring, operational security, and local support including first-level interventions on station equipment. The contract includes on-demand expertise and options (on-call duty, SOC, OIV compliance). Duration: 3 years firm plus 2 possible 1-year renewals, 5 years maximum.

Description

Le présent marché a pour objet la mise en place et l'exploitation d'un dispositif d'infogérance couvrant l'ensemble du système d'information de Hello Paris Services (HPS), opérateur du CDG Express (liaison ferroviaire directe Paris Gare de l'Est, aéroport Paris-Charles de Gaulle). Le titulaire assure le rôle de fournisseur principal et de coordinateur de l'écosystème de fournisseurs (modèle SIAM Lead Supplier) pour un périmètre comprenant l'environnement Digital Workplace (Microsoft 365, Azure), les systèmes industriels critiques (billettique, information voyageurs, conception de l'offre de transport), la supervision, la sécurité opérationnelle, et le support de proximité incluant des interventions de premier niveau sur les équipements en gare. Le marché comprend un volet de prestations d'expertise à la demande et des options (astreinte, SOC, mise en conformité OIV). La durée du marché est de 3 ans ferme avec 2 reconductions possibles d'1 an, soit 5 ans maximum.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

More from this buyer

Full buyer profile

4 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - France

Company Wins Total awarded Last win
ATEXO 10 €3.2M Jul 2026
SOPRA STERIA GROUP 8 €897,911 Sep 2026
CGI France 7 €41.3M Jul 2026
INETUM 7 €1.3M Aug 2026
STRATIS 7 €658,456 Sep 2026

Based on 1330 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · IT services
€25,958,658
5,416 open across Europe right now
Buyer track record on Aperlena
7 notices tracked · 1 awarded

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