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Germany - Provision of software - Procurement of an IT Service Management System (ITSM)

Original Deutschland - Bereitstellung von Software - Beschaffung eines IT Service Management Systems (ITSM)

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Summary

Machine-generated summary

Charité - Universitätsmedizin Berlin, located at Charitéplatz 1, 10117 Berlin, Germany, intends to procure and implement a modern, standards-based and future-proof ITSM/ESM platform as the successor to its existing ITSM landscape. The new platform should support the digitalisation of the Charité's service processes, enable a high degree of automation and form the basis for a long-term scalable and integrated service organisation. Special requirements under the Berlin Procurement Act (BerlAVG) apply. Further details are available in the tender documents on the Charité procurement platform. No estimated value or deadline is stated in the notice.

Description

Die Charité - Universitätsmedizin Berlin, Charitéplatz 1, 10117 Berlin, beabsichtigt, die Beschaffung und Einführung einer modernen, standardnahen und zukunftssicheren ITSM-/ESM-Plattform als Nachfolgelösung für die bestehende ITSM-Landschaft. Die neue Plattform soll die Digitalisierung der Serviceprozesse der Charité nachhaltig unterstützen, einen hohen Automatisierungsgrad ermöglichen sowie die Grundlage für eine langfristig skalierbare und integrierte Serviceorganisation schaffen. Es bestehen gesonderte Anforderungen nach dem Berliner Ausschreibungs- und Vergabegesetz (BerlAVG), siehe Vergabeunterlagen. Nähere Informationen können den auf der Vergabeplattform der Charité (https://vergabeplattform.charite.de) zur Verfügung gestellten Unterlagen entnommen werden.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

2 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - Germany

Company Wins Total awarded Last win
Telekom Deutschland GmbH 35 €64.5M Aug 2026
adesso SE 16 €856,168 Aug 2026
DYNACON GmbH 14 €9.0M Jun 2026
Bechtle GmbH 13 €1.1M Aug 2026
SoftwareONE Deutschland GmbH 12 €3.0M Jul 2026

Based on 1579 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · IT services
€26,775,585
6,007 open across Europe right now
Buyer track record on Aperlena
42 notices tracked · 4 awarded
€2,681,882 in awarded contracts

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