The Aperlena Verdict
Open raceNo supplier dominates: 33 different companies have won the last 62 comparable contracts from this buyer over 5 years. This is a genuinely open race.
- -35.1%
- Expected final price vs the published estimate
Based on 62 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.
Summary
Machine-generated summaryThis tender concerns the acquisition of a voice communications management solution, covering interactive voice response (IVR) and callback functionality. The buyer seeks to implement a system that manages inbound calls through automated voice menus and offers callback options to callers, improving how voice communications are handled. The notice, identified with the reference 20210204, states the subject of the procurement in its title but does not provide a detailed description. The solution is intended to support telephone interaction management for the contracting body, and the tender appears to cover supply, implementation and related services for the IVR and callback system described.
Official source
Source: BASE - Portal dos Contratos Públicos (IMPIC)
Always verify details on the official notice.
Last verified against BASE - Portal dos Contratos Públicos (IMPIC) 2 days ago
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More from this buyer
Full buyer profile197 open tenders right now
- IT equipment and materials - (DAG) Acquisition of SAN Storage for SPMS Data Centre Pole II - Pillar 1 - Reform and Modernisation of the Health Data Network - PRR (20260320) 1 day left
- IT services - (DAG) Acquisition of services for developing new features on the INFARMED, I.P. Inspecao+ Portal (PRR) (20260268) 6 days left
- IT-related services - (DAG) Acquisition of services for the development of the new website of INFARMED, I.P. (PRR) (20260267) 6 days left
Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Shore Spun, Lda. | 8 | €2.1M | Aug 2026 |
| CLARANET PORTUGAL, S.A. | 6 | €2.2M | Aug 2026 |
| WINNING, Lda. | 5 | €2.0M | May 2026 |
| IDW - Consultoria em Serviços de Informação, Lda. | 4 | €2.4M | May 2026 |
| IGNÍT PEOPLE, S.A. | 4 | €1.0M | Jul 2026 |
Based on 62 awards with a linked company profile over the last 5 years.
What this buyer has paid before
Based on 64 comparable contracts this buyer awarded in this sector over the last 4 years.
- €96,820
- Lower quartile
- €264,456
- Median award
- €471,128
- Upper quartile
This tender is estimated 54.2% below that median
Most recent awards
- Serviços para evolução da solução MISP (MALWARE INFORMATION SHARING PLATFORM) no âmbito do Pilar 1 - Reforma e Modernização da Rede de Dados da Saúde (PRR) €20,130
- Aquisição de Certificados Wildcard para o ano 2026 €5,740
- Aquisição de manutenção e suporte do PACS responsável pela retinopatia diabética na infraestrutura da SPMS €92,925
- Serviços relacionados com a informática - (DAG) Aquisição de Serviços de Consultoria para o Projeto de Desenvolvimento de uma Plataforma de Interoperabilidade da Saúde para o Pilar 4 - Reforma dos SI dos Registos Nacionais (PRR) (20260081) €23,967
- Serviços relacionados com a informática - (DAG) Aquisição de Serviços de Observabilidade e Monitorização (20260112) €317,036
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
Similar tenders
2
days left
€205,000
est. value
Market context
- Avg. open tender · IT services
- €26,566,545
- Buyer track record on Aperlena
- 2,039 notices tracked · 147 awarded
- €145,195,349 in awarded contracts
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