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Aperlena

Provision of operation services for the Contact Centre of the Instituto de Informática, I.P.

Original Aquisição de serviços de operação do Centro de Contacto do Instituto de Informática, I.P.

Open Contract notice No deadline published
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The Aperlena Verdict

Open race

No supplier dominates: 4 different companies have won the last 4 comparable contracts from this buyer over 5 years. This is a genuinely open race.

0%
Expected final price vs the published estimate

Based on 4 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

This tender covers the acquisition of services for operating the Contact Centre of the Instituto de Informática, I.P., a Portuguese public body. The contract involves providing operation services for the contact centre, which handles interactions with users of the institute's public services. The summary of scope is limited to the operation of this contact centre facility; further details on lots, quantities, duration and location are defined in the full tender documents published with the notice.

Official source

Source: BASE - Portal dos Contratos Públicos (IMPIC)

Always verify details on the official notice.

Last verified against BASE - Portal dos Contratos Públicos (IMPIC) 1 day ago

More from this buyer

Full buyer profile

49 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
HIJIFFY, S.A. 1 €125,000 Jul 2026
CRITICAL Software, S.A. 1 €74,298 Aug 2026
IDW - Consultoria em Serviços de Informação, Lda. 1 €65,240 Jul 2026
ACIN - iCloud Solutions, Lda 1 €1,500 Sep 2026

Based on 4 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.

€49,305
Lower quartile
€69,769
Median award
€86,974
Upper quartile

This tender is estimated 37% above that median

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Similar tenders

Market context

Avg. open tender · IT services
€26,431,589
6,013 open across Europe right now 100% below sector average
Buyer track record on Aperlena
284 notices tracked · 17 awarded
€387,091 in awarded contracts

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