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Aperlena

Acquisition of telephone answering services and e-mail channel management to support the services of the National Road Safety Authority (ANSR)

Original Aquisição de serviços de atendimento telefónico e de gestão do canal de e-mail para suporte dos serviços da Autoridade Nacional de Segurança Rodoviária (ANSR)

Open Contract notice No deadline published
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The Aperlena Verdict

Open race

No supplier dominates: 9 different companies have won the last 11 comparable contracts from this buyer over 5 years. This is a genuinely open race.

0%
Expected final price vs the published estimate

Based on 11 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The National Road Safety Authority (ANSR) in Portugal is procuring services for telephone answering and management of the e-mail channel supporting its services. The contract covers the provision of staffed telephone customer service and the handling and management of incoming e-mail communications on behalf of the authority. The summary is based on the tender title; the description field provides no additional detail on scope, lots, quantities, duration or place of performance.

Official source

Source: BASE - Portal dos Contratos Públicos (IMPIC)

Always verify details on the official notice.

Last verified against BASE - Portal dos Contratos Públicos (IMPIC) 11 hours ago

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More from this buyer

Full buyer profile

25 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
BSO CONSULTING, LDA 2 €148,555 Aug 2026
Onda Grafe, Artes Gráficas, Lda. 2 €27,638 Jun 2026
EAD-Empresa de Arquivo de Documentação, S.A. 1 €74,600 Sep 2026
Canon Portugal S.A. 1 €41,590 Jun 2026
Bright Frame Filmes Unipessoal, Lda 1 €19,995 Sep 2026

Based on 11 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 11 comparable contracts this buyer awarded in this sector over the last 4 years.

€19,374
Lower quartile
€19,990
Median award
€57,695
Upper quartile

This tender is estimated 100.1% above that median

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Similar tenders

Market context

Avg. open tender · Business services
€24,107,962
5,805 open across Europe right now 100% below sector average
Buyer track record on Aperlena
154 notices tracked · 23 awarded
€733,040 in awarded contracts

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