Acquisition of telephone customer service and e-mail channel management services

This tender covers the acquisition of services for telephone customer support and the management of the e-mail communication channel. The contracting authority is seeking a provider to handle incoming calls on its behalf and to manage, answer and process messages received by e-mail, ensuring proper assistance to contacts. The scope is limited to these two service areas: the telephone service and the e-mail channel. No separate lots, quantities, contract duration, place of performance or further scope details are described in the tender text. Interested suppliers should consult the full notice for the complete technical requirements and conditions of participation before preparing a bid.

9 open tenders right now

• Preventive and corrective maintenance services at the IGFSS premises No deadline published
• Maintenance services for air conditioning equipment at the facilities of IGFSS, IP No deadline published
• Management, Registration and Digitisation Services for IGFSS Correspondence No deadline published

This buyer has no award history in this sector yet. Usual winners, Business services - Portugal

Based on 3906 awards with a linked company profile over the last 2 years.

Market context

Avg. open tender · Business services

€24,504,376

6,515 open across Europe right now 99% below sector average

Buyer track record on Aperlena

203 notices tracked · 2 awarded

€105,665 in awarded contracts