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Denmark - System and support services - Microsoft Unified Support

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DTU purchases a service support offering from Microsoft as supplemental support for the universities' licens procurement. DTU purchase Microsoft license through an EES agreement (tender via a mini-tender under SKI 02.06/2 - Statens og Kommunernes Indkøbsservice A/S), and this agreement provides both prices and terms that are highly favourable for the customers. SKI is a Danish public procurement service, that establish solutions and agreements with in the public sector. However, the agreement (SKI 02.06/2) does not include professional support, making it necessary for DTU to purchase this support through a separate agreement alongside the main license agreement (EES) in order to ensure continuity and support for the use of the products. Microsoft Unified Support offers a comprehensive support system designed to help their customers to maximize their investment in Microsofts licenses. DTU needs the Unified agreement due to the following specifications: Reactive support, proactive support, advisory services, risk assessment and crisis management directly from the professional teams within Microsoft's internal organization.

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Fuente: TED - Tenders Electronic Daily (Publications Office of the EU)

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Última verificación con TED - Tenders Electronic Daily (Publications Office of the EU) hace 3 semanas

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