Customer Relationship Management (CRM) Solution

To: National Library of Scotland

Subject: Request for the reasons for the award decision. Customer Relationship Management (CRM) Solution ([Reference number])

Dear Sir or Madam,

We submitted a tender in the procedure named above and have been informed that the contract was awarded to another tenderer.

So that we can understand the decision, we kindly ask you to send us:

1. the reasons why our tender was not selected;
2. the name of the successful tenderer, and the characteristics and relative advantages of its tender;
3. the scores that our tender and the successful tender received on each award criterion, with the reasons for each score;
4. the date on which the standstill period ends, if one applies.

Please confirm that you have received this request.

Yours faithfully,

[Name and position]
[Company]
[Address]
[Email and telephone]
[Place and date]