Procurement of telephone call management services

This tender covers the procurement of telephone call management services. The contracting authority seeks a provider to handle incoming telephone calls on its behalf, ensuring that contacts from customers or users are received, managed and dealt with according to the required service standards. The description of the notice does not give further detail, so the summary reflects only the subject of the contract as titled: the organisation and delivery of call handling, including receiving and processing calls. Small businesses with experience in contact centre or call management activities may find this opportunity relevant. No additional scope, lots, quantities, duration or place of performance are described in the available notice text, which is in Lithuanian.

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Market context

Avg. open tender · Postal & telecommunications services

€16,859,060

1,024 open across Europe right now

Buyer track record on Aperlena

32 notices tracked · 13 awarded

€2,279,397 in awarded contracts