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Sweden - Software programming and consultancy - CRM system for water utility and waste - negotiated procedure

Original Sverige - Programmering av mjukvara samt rådgivning - CRM system för VA och avfall - förhandlat förfarande

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Summary

Machine-generated summary

VA Syd in Sweden is procuring a new, modern and user-friendly CRM system for case management within its water utility (VA) and waste operations, as well as internal cases. The system should handle customer service cases, streamline case processing, improve customer service, ensure regulatory compliance and offer good integration options with existing and future IT systems. The procedure is a negotiated procedure. No estimated value or submission deadline is stated in the available information. Suppliers able to provide a suitable CRM system may participate under the terms of the negotiated procedure.

Description

Upphandlingen avser ett system för hantering av Kundserviceärenden. VA Syd är i behov av ett nytt och modernt och användarvänligt CRM-system för ärendehantering inom verksamhetsområden VA och avfallsverksamhet samt interna ärenden. Målet är att upphandla ett system som effektiviserar handläggningen, förbättrar servicen till VA SYDs kunder säkerställer regelefterlevnad och erbjuder goda integrationsmöjligheter med befintliga och framtida system. Systemet möjliggör integrationer till andra IT System.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

More from this buyer

Full buyer profile

14 open tenders right now

This buyer has no award history in this sector yet. Usual winners, IT services - Sweden

Company Wins Total awarded Last win
B3 Consulting Group AB 12 €4.5M Sep 2026
Atea Sverige AB 10 €38.6M Aug 2026
CGI Sverige AB 8 €48.3M Jun 2026
Consid AB 7 €3.2M Sep 2026
Advania Sverige AB 6 €14.8M Jul 2026

Based on 485 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · IT services
€26,236,963
5,300 open across Europe right now 98% below sector average
Buyer track record on Aperlena
64 notices tracked · 29 awarded
€595,272,263 in awarded contracts

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