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Sweden - Business services: legal, marketing, consulting, recruitment, printing and security - Customer service telephony

Original Sverige - Företagstjänster: lagstiftning, marknadsföring, rådgivning, rekrytering, tryckning och säkerhet - Kundservicetelefoni

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Summary

Machine-generated summary

AB Botkyrkabyggen, referred to as the Contracting Authority, is procuring a supplier to deliver good customer service to the authority's tenants and housing applicants, in accordance with the authority's instructions. The aim is higher customer satisfaction through shorter response times and more resolved cases. The buyer is located in Sweden. Businesses able to provide customer service telephony in line with the buyer's requirements are the intended audience.

Description

AB Botkyrkabyggen, (hädanefter Beställaren), mål med upphandlingen är att ingå avtal med en leverantör för att leverera en bra kundservice gentemot Beställarens hyresgäster och bostadssökanden, i enlighet med Beställarens instruktioner. Beställarens mål med kundservicen är högre kundnöjdhet genom kortare svarstider och fler lösta ärenden.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

11 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Visma Publitech AB 1 €7.2M Dec 2025
JobYard Sverige AB; Miljonbemanning AB 1 n/a Aug 2026

Based on 2 awards with a linked company profile over the last 5 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €1,000,682
    • Estimated value: Set to €11,000,000

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Market context

Avg. open tender · Business services
€23,720,483
5,854 open across Europe right now 96% below sector average
Buyer track record on Aperlena
67 notices tracked · 21 awarded
€123,058,635 in awarded contracts

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