Summary

Machine-generated summary

An Italian public body is procuring a service to support its internal corporate call center by providing telephone assistance to users of the public urban waste collection and disposal service covering its 57 member municipalities. The service includes answering information requests, reporting service disruptions, handling container management matters and bookings for the home collection of bulky waste. The contract is awarded through an open procedure, so interested economic operators may submit bids under that procedure.

Description

Servizio affiancamento al servizio interno di “call center” su numeri aziendali per fornire assistenza telefonica agli utenti del servizio pubblico di raccolta e smaltimento rifiuti urbani attivo sui 57 comuni soci sia per quanto riguarda, ad esempio, richieste di informazioni, segnalazioni disservizi, gestioni contenitori e le prenotazioni relative al servizio di ritiro domiciliare degli ingombranti.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

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Full buyer profile

2 open tenders right now

Waste collection services - Collection, transport and recovery service for the textile fraction of urban waste, reserved tender 20 Oct 2026 24 days left

This buyer has no award history in this sector yet. Usual winners, Business services - Italy

Company	Wins	Total awarded	Last win
GI GROUP S.P.A.	14	€16.0M	Aug 2026
I.C.A. - IMPOSTE COMUNALI AFFINI - S.P.A.	11	€3.1M	Sep 2026
RANDSTAD ITALIA SPA	9	€2.0M	Mar 2026
ABACO S.P.A.	8	€3.6M	Aug 2026
Umana S.p.A.	6	€27.9M	Apr 2026

€68,976

est. value

Market context

Avg. open tender · Business services: €23,549,729; 5,897 open across Europe right now 99% below sector average
Buyer track record on Aperlena: 5 notices tracked · 0 awarded

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Time remaining

9 days left

5 Oct 2026, 13:00 (UTC+2)

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Your plan

6 working days left

Decide: bid or pass 6 days ago Mon 21 Sep
Send your questions to the buyer 6 days ago Mon 21 Sep
Draft complete tomorrow Mon 28 Sep
Internal review and signatures in 4 days Thu 1 Oct
Submit in 8 days Mon 5 Oct

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Key facts

Buyer: SOCIETÀ CANAVESANA SERVIZI
Country: Italy Piemonte
Published: 7 Sep 2026
Deadline: 5 Oct 2026, 13:00 (UTC+2)
Estimated value: €288,000
Procedure: Open procedure; EU-wide (above threshold)
Original language: it
Notice number: 614689-2026
CPV codes: 79511000 Telephone operator services

Italy - Telephone operator services - Open procedure for the telephone assistance and support service alongside the corporate call center

Summary

Description

Official source

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