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Aperlena

France - Maintenance de logiciels de technologies de l'information - Maintenance de l'outil de gestion des demandes de service et prestations associées

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Description

La présente consultation a pour objet la maintenance, le support et l'assistance sur l'outil de gestion des demandes de service, la dispense de formations associées à son utilisation ainsi que des prestations d'accompagnement au développement de la fonction support au sein du CNFPT. Les prestations attendues sont décomposées ainsi : Section 1 Phase d'initialisation Section 2 MaintenanceSection 3 Maintenance évolutive (réalisation d'évolutions ou de paramétrages complémentaires)Section 4 Prestations complémentaires Section 5 Formation à l'outil de gestion des demandes de service Section 6 Réversibilité et transférabilité de la connaissance Le centre de services du CNFPT repose sur la solution ServiceNow. Le titulaire n'aura pas à assurer la fourniture des licences d'utilisation de ServiceNow qui seront mises à disposition par le CNFPT

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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    • Estimated value: Set to €2,750,000
    • Estimated value: Set to €2,750,000

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Market context

Avg. open tender · IT services
€26,189,684
5,351 open across Europe right now 89% below sector average
Buyer track record on Aperlena
108 notices tracked · 31 awarded

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