Experimental market study of telephone and online customer service of electricity and gas retailers using the mystery shopper technique

The contracting body is the General Secretariat of the National Commission on Markets and Competition (CNMC) in Spain. The contract covers an experimental market study of the telephone and online customer services of electricity and gas retailers, carried out through the mystery shopper technique, with real transactions or dealings in the customer services to be supervised. The estimated value is 86560 EUR. The tender is published (status PUB).

Description

1 open tender right now

• Concession of the vending service at the CNMC premises in Madrid and Barcelona 9 Oct 2026 · 13 days left

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Change history

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1. 17 Sep 2026 Read before bidding
   • Scope and criteria: The description was shortened. Re-read it before you bid.

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Market context

Avg. open tender · Business services

€23,549,729

5,897 open across Europe right now 100% below sector average

Buyer track record on Aperlena

23 notices tracked · 15 awarded

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