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Aperlena

España - Centro de llamadas - Servicio de Atención al usuario/a Multicanal de EMASESA

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Description

Prestación del servicio de Atención Multicanal de EMASESA que, con criterios de accesibilidad, universalidad y calidad, comprende los siguientes servicios: 1. Recepción de llamadas. 2. Emisión de llamadas, 3. Atención correos electrónicos, 4. Atención del canal WhatsApp, 5. Atención de Chatbot tanto a nivel comercial como de usabilidad que se insertarán en APP Mi EMASESA, Oficina Online de EMASESA y Web , 6. Atención de otros canales de atención que pudieran irrumpir durante la ejecución del contrato y 7. Gestión de Redes Sociales.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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4 open tenders right now

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Market context

Avg. open tender · Business services
€24,251,650
5,742 open across Europe right now
Buyer track record on Aperlena
125 notices tracked · 90 awarded
€68,024,012 in awarded contracts

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