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Development of the Unified Call Center Module for the Operational Management System

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Summary

Machine-generated summary

The Fourth Public Sector Modernization Project, financed by the World Bank, awarded a contract for the development of the Unified Call Center Module for the Operational Management System. The contract was won by BESTSOFT CJSC from Armenia under the Consultant Qualification Selection method, reference PSMP4-CQS-1.3.6. The signed contract price is AMD 110,000,000.00. The firm achieved a combined technical score of 87 against a minimum qualifying score of 70. The notification of award was issued on 22 December 2025, and the contract duration is 120 days.

Description

Project: P176803 - Fourth Public Sector Modernization Project Reference: PSMP4-CQS-1.3.6 Procurement method: Consultant Qualification Selection Financing: World Bank Contract Award Project: P176803-Fourth Public Sector Modernization Project Loan/Credit/TF Info: IBRD-93380 Bid/Contract Reference No: PSMP4-CQS-1.3.6 Procurement Method: CQS-Consultant Qualification Selection Scope of Contract: Development of the Unified Call Center Module for the Operational Management System Notice Version No: 0 Date Notification of Award Issued (YYYY/MM/DD) 2025/12/22 Duration of Contract 120 Day(s) Minimum Qualifying Score 70 Awarded Firm(s): BESTSOFT CJSC (566435) Armenia Country: Armenia Scores Technical: 87.00 Consultant Specific Experience: 87 Methodology: 0 Key Personnel: 0 Transfer of Knowledge: 0 Participation by Nationals: 0 Financial: 0 Combined: 87 Rank: 1 Final Evaluation Price AMD 110000000.00 Signed Contract Price AMD 110000000.00 Price: Currency: Amount: Armenian Dram (Armenian Dram) 110000000.00

Official source

Source: World Bank - Procurement Notices (Bank-financed projects)

Always verify details on the official notice.

Last verified against World Bank - Procurement Notices (Bank-financed projects) 2 weeks ago

Documents on World Bank - Procurement Notices (Bank-financed projects) (English)

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