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Consulting Services for conducting a customer satisfaction survey on the quality of hot water and heating services provided by JSC 'TERMOELECTRICA'

Original Consulting Services for conducting a customer’ satisfaction survey on the quality of hot water and heating services provided by JSC “TERMOELECTRICA”

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Summary

Machine-generated summary

A consulting contract was awarded on 2025-11-12 for a customer satisfaction survey on the quality of hot water and heating services provided by JSC 'TERMOELECTRICA', under the Second District Heating Efficiency Improvement Project financed by the World Bank. The winner is the Centre for Sociological, Politological and Psychological Analysis and Research 'CIVIS' from Chisinau, Moldova. The contract price is EUR 20,055. The firm scored 100 out of 100 and ranked first in the evaluation. The contract runs for 4 months.

Description

Project: P172668 - Second District Heating Efficiency Improvement Project Reference: RFP NO. 9134-B3.4 Procurement method: Consultant Qualification Selection Financing: World Bank Contract Award Project: P172668-Second District Heating Efficiency Improvement Project Loan/Credit/TF Info: IBRD-91340 Bid/Contract Reference No: RFP NO. 9134-B3.4 Procurement Method: CQS-Consultant Qualification Selection Scope of Contract: Consulting Services for conducting a customer’ satisfaction survey on the quality of hot water and heating services provided by JSC “TERMOELECTRICA” Notice Version No: 0 Date Notification of Award Issued (YYYY/MM/DD) 2025/11/12 Duration of Contract 4 Month(s) Minimum Qualifying Score 75 Awarded Firm(s): CENTRE FOR SOCIOLOGICAL, POLITOLOGICAL AND PSYCHOLOGICAL ANALYSIS AND RESEARCH “CIVIS” (490366) 61, Maria Cibotari str., of. 1, mun. Chisinau, Republic of Moldova Country: Moldova Registry ID: 1009620000963 Scores Technical: 90.00 Consultant Specific Experience: 40 Methodology: 25 Key Personnel: 25 Financial: 100 Combined: 100 Rank: 1 Final Evaluation Price EUR 20055.00 Signed Contract Price EUR 20055.00 Price: Currency: Amount: Euro (Euro) 20055.00

Official source

Source: World Bank - Procurement Notices (Bank-financed projects)

Always verify details on the official notice.

Last verified against World Bank - Procurement Notices (Bank-financed projects) 3 weeks ago

Documents on World Bank - Procurement Notices (Bank-financed projects) (English)

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