Analysis and Design of the Integrated Life Event Services for the ‘Death of a relative’, ‘Change of Address’, and ‘Starting a Business’ life events.

Project: P178162 - Strengthening Digital Governance for Service Delivery Reference: SDGSDP/QCBS-2.3.1.1/2025 Procurement method: Quality And Cost-Based Selection Financing: World Bank REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES - FIRMS SELECTION) COUNTRY : Kosova NAME OF PROJECT : Strengthening Digital Governance for Service Delivery Project (SDGSDP) CREDIT NO : P178162 ASSIGNMENT TITLE : Analysis and Design of the Integrated Life Event Services for the ‘Death of a relative’, ‘ Moving - Change of Address’, and ‘Starting a Business’ life events REFERENCE NO : SDGSDP/QCBS-2.3.1.1/2025 DATE: December 3, 2025 The Ministry of Internal Affairs/Agency for Information Society has received financing from the World Bank toward the cost of the Strengthening Digital Governance for Service Delivery Project and intends to apply part of the proceeds for consulting services. The consulting services (“the Services”) include: comprehensive analysis and design of the integrated life event services for the “Death of a relative”, “Moving - Change of Address”, and “Starting a Business” life events. The detailed Terms of Reference (TOR) for the assignment are included below to this request for expressions of interest or in the link: https://mpb.rks-gov.net/f/65/Announcements The Ministry of Internal Affairs/Agency for Information Society now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. REQUIRED QUALIFICATIONS FOR THE COMPANY (i) General qualifications of the company to REOI The Consultant firm must be a legally established and registered entity. The Consultant firm should demonstrate at least eight (8) years of relevant experience. Demonstrated capacity to engage with public institutions, national and local authorities; Demonstrated experience working with international donors (ii) Relevant experience with similar assignments The Consultant firm must have successfully completed at least two (2) projects including business process analysis and design of government or large enterprise services by engaging and coordinating with diverse stakeholders through a design thinking or co-creation process within the last five (5) years (as the main solution provider or main contributor in a joint venture). Successfully completed projects will be presented through a table listing the name of the relevant assignments, short scope of work, contract start and end dates, country/region, and contact reference (name, e-mail, phone number). Excellent project management skills, including quality assurance of work products; ability to deliver high-quality outputs in a high-pressure multicultural environment; Excellent command of English, with the ability to deliver high-quality report writing, presentation, and communication skills, with experience in communicating and engaging with high-level decision makers in the public sector The shortlisting criteria are: (i) General qualifications of the company to REOI (30%), (ii) Relevant experience with similar assignments (70%) The Consultants’ Staff CV are NOT subject to evaluation at the shortlisting stage The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 revised November 2017, August 2018, November 2020 and September 2023 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected. The Consultant firm will be selected in accordance with Quality-and Cost-Based Selection (QCBS) method set out in the World Bank’s Procurement Regulations for IPF Borrowers (July 2016, revised November 2017, August 2018, November 2020, and September 2023). Further information can be obtained at the address below during office hours 09.00 to 15.00 hour, Kosova time . Expressions of interest must be delivered by e-mail to the address below by: December 26 2025, 14.00h, Kosova Time . Ministry of Internal Affairs (MIA) Agency for Information Society (AIS) Attn: Luan Asllani, Procurement Specialist Ukshin Hoti Str. ex-Rilindja building. 1 floor, room no.105. 10000 Prishtina, Republic of Kosova, Ph.: +383 (38) 200 60120 E-mail: kodgov@rks-gov.net Terms of Reference for Analysis and Design of the Integrated Life Event Services for the ‘Death of a relative’, ‘Change of Address’, and ‘Starting a Business’ life events Reference No: SDGSDP/QCBS-2.3.1.1/2025 1.BACKGROUND The Government of Kosovo (GoK) recognizes digital development as a p