Descrizione
The contract is a service agreement with the supplier for the provision of: technical support, remote diagnostics, emergency assistance, maintenance support for the supplier specific systems onboard the RSS James Cook.
As part of the contract, the supplier will provide access to a Remote Diagnostic System which will enable to the supplier to securely connect and digitally interact with the systems on board. The interaction includes: systems monitoring, fault finding, data transfer and if possible remote corrections via the Common Remote Service Platform.
Additionally, the National Oceanography Centre will have access to a 24 hour, 7 days a week support line that will offer technical support in case of urgent requirements on board the ship. For non-urgent queries a general technical support line is available during the hours of 08:00 and 16:00 in the CET time zone.
Fonte ufficiale
Fonte: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
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Ultima verifica su Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 settimane fa
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