ENGAGEMENT OF CONSULTANT TO SUPPORT DSS FOR IMPLEMENTATION SOCIAL ASISTANCE REFORM AND OTHER SOCIAL PROTECTION PROGRAM - 4

Project: P171098 - Kosovo Social Assistance System Reform Project Reference: SAS.1.1.ICS.066-4 Procurement method: Individual Consultant Selection Financing: World Bank Date: 05 March 2026 Location: Kosovo Project ID: P171098 Ref. No : SAS.1.1.ICS.088 World Bank Credit Name : Social Assistance System Reform Project in Kosovo TERMS OF REFERENCE FIVE CONSULTANTS TO SUPPORT MFLT/DSS FOR IMPLEMENTATION SOCIAL ASISTANCE REFORM AND OTHER SOCIAL PROTECTION PROGRAM BACKGROUND The Ministry of Labor, Family and Liberation War Values ( in the Republic of Kosovo is implementing a project for piloting the social assistance reform and developing social protection program . The objective of the project is to improve the equity and adaptability of Kosovo’s social safety net by assisting in th e development of legislation, creating a social registry, and supporting the poorest families in Kosovo. The equity improvement will include selecting SAS beneficiaries based on poverty status (rather than categories), providing more adequate benefits, i ncluding an increase in the per capita benefit received by larger households, and ensuring that work able beneficiaries benefit from activation measures. Improving adaptability refers to beneficiaries benefit from activation measures. Improving adaptability refers to enhancing the capacity of Kosovo’s social safety net to respond to chenhancing the capacity of Kosovo’s social safety net to respond to changes in Kosovo’s anges in Kosovo’s poverty levels as well as to shocks, including those that are climatepoverty levels as well as to shocks, including those that are climate--induced, to induced, to minimize negative impacts on the poverty level of households.minimize negative impacts on the poverty level of households. In this context, MLFLWV is seeking five (5) consultants to support DSS, for collection data information and provide support for division for the implementation SAS Pilot and other types of social protection programs under implementation of DSS. The consultants will be engaged in collection data, provision support for division and provide information for SAS beneficiary and other types of programs under DSS, also help inform subsequent policies related to social protection. OBJECTIVE In order to assess the In order to assess the SAS pilot implementationSAS pilot implementation and other social protection program and other social protection program part of DSSpart of DSS, the , the MLFLWV seeks to hire seeks to hire five (5) consultants andfive (5) consultants and their activities will their activities will mainly mainly focus on:focus on: - Provide services and advice to applicants and beneficiaries of social schemes Provide services and advice to applicants and beneficiaries of social schemes and other social protection programs (including all steps in the process, from and other social protection programs (including all steps in the process, from obtaining informationobtaining information about the programs, to the application process, about the programs, to the application process, registration, knowledge and use of complaint mechanisms, etc.);registration, knowledge and use of complaint mechanisms, etc.); - Provide support to divisions within the DSS for the implementation of social Provide support to divisions within the DSS for the implementation of social benefit schemes and other social protection programs;benefit schemes and other social protection programs; - Collect dataCollect data and information on the beneficiaries of the SAS pilot, social and information on the beneficiaries of the SAS pilot, social assistance and other social protection programs (child allowances, maternity assistance and other social protection programs (child allowances, maternity allowances, vulnerable consumers);allowances, vulnerable consumers); - Contact and communicate with beneficiaries to provide clarifications and advice, for the realization of rights to benefits and the submission of necessary documents during the registration, application or verification processes to benefit from social benefit schemes and social protection programs; - Provide general support to the Department of Social Schemes (DSS) in general in analyzing applications submitted within the framework of social assistance, as well as other programs related to social protection. SCOPE OF WORK 1. Providing advice and guidance to applicants regarding benefits from the SAS Pilot program and other welfare and social protection programs; 2. Collects, analyzes and reports data on the SAS Pilot, the Child and Maternity Allowance Program and other social benefits; 3. Engages in activities aimed at improving the registration, application and benefits process from the SAS Pilot, the Child and Maternity Allowance Program and other social benefits. 4. Engages in activities aimed at verifying beneficiaries of the SAS Pilot and other social protection programs implemented by the DSS; 5. Provides advice and information to cit