Saltar al contenido
Aperlena

Technology Enabled Care Services at Aster Group

Adjudicada Adjudicación de contrato Sin fecha límite publicada
Vigilar esta licitación

Te escribimos si cambia el plazo o se publica una corrección. Gratis. Iniciar sesión

  1. Adjudicada
  2. Publicada

Descripción

Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements. As part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services. Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently. Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the TSA. Together, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.

Fuente oficial

Fuente: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Verifica siempre los detalles en el anuncio oficial.

Última verificación con Find a Tender Service (UK Cabinet Office / Crown Commercial Service) hace 1 mes

Documentos en Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (inglés)

Ver el anuncio oficial

Más de este comprador

Perfil completo del comprador

1 licitación abierta ahora mismo

Adjudicaciones recientes

Licitaciones similares

Contexto de mercado

Historial del comprador en Aperlena
26 anuncios registrados · 23 adjudicados
1.052.336 € en contratos adjudicados

No te pierdas ninguna licitación como esta

Recibe un email con las nuevas licitaciones de: Reino Unido. Gratis.

Crear mi alerta
Fuente