Contratto di gestione del centro ricreativo del Comune di Filton

Sintesi

Sintesi generata automaticamente

Il consiglio comunale di Filton cerca un gestore (agente) per il Elm Park Leisure Centre a Filton, al fine di garantire una gestione sicura, efficiente e inclusiva a benefit della comunita locale. Il contratto comprende programmi comunitari inclusivi, orari di apertura minimi concordati, l'esperienza dei clienti, una programmazione varia di attivita, prezzi trasparenti, personale formato con attenzione alla tutela dei minori, pulizia, ristorazione, marketing e gli obblighi legali di pari opportunita. La specifica dei servizi costituisce un allegato giuridicamente vincolante dell'accordo di agenzia, con standard minimi e requisiti di rendicontazione. L'avviso non indica valore stimato, termine di presentazione ne procedura; consultare i documenti completi della gara.

Descrizione

The purpose of the appointment is to ensure that the centre is operated safely, efficiently, inclusively, and to its maximum potential for the benefit of the Filton community. The Services Specification sets out the minimum required standards and reporting requirements that the appointed Agent shall meet during the contract period for Elm Park Leisure Centre. The specification details the minimum requirements that the Agent shall meet for the provision of the services and operation of the facilities specified within this Schedule throughout the contract period. This specification forms a Schedule of the Agency Agreement and shall be legally binding. Service Requirements The Agent must deliver all service requirements set out in this section, adapted to Elm Park Leisure Centre. This includes but is not limited to: Active Communities: Developing and delivering inclusive programmes for local residents, with emphasis on under-represented and inactive groups. Opening Hours & Accessibility: Maintaining agreed minimum opening hours and ensuring accessibility in line with the Equality Act 2010. Customer Experience: Ensuring a welcoming, safe, and inclusive environment supported by modern ICT systems, effective complaints handling, and consistently high customer service. Programming: Delivering a diverse programme of activities tailored to the needs of the Filton community, schools, and clubs. Pricing: Implementing a transparent, equitable pricing policy as determined by the Town Council that balances affordability with financial sustainability. Staffing & Skills Development: Ensuring appropriately trained and qualified staff are employed and retained, with a focus on safeguarding and inclusivity. Safeguarding & Equalities: Meeting all statutory duties and promoting equality of access to all residents. Cleaning, Housekeeping, Food & Beverage: Maintaining high standards of cleanliness and healthy, affordable catering. Marketing & Communication: Promoting leisure effectively across digital and community channels, ensuring accessibility of information. ICT & Data Management: Maintaining systems capable of capturing data, supporting OpenActive standards, and providing transparent reporting. Health & Safety: Full compliance with all legislative requirements, supported by robust risk management systems.

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