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Outsourced ICT Infrastructure Management and associated Services

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  1. Publié
  2. Date limite ouvert 22 jours
  3. Attribué en attente

Description

The Authority requires the provision, management, and continuous improvement of the following services: a. ITSM Tooling & Service Desk Provision and management and operation of a full 24×7×365 Service Desk including telephone, webchat, the Authority’s portal with self-service capabilities, leveraging AI and automation. b. Service Management functions End-to-end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management. c. Workplace & End-User Services User Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities. d. Infrastructure Services Management of on-premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services. e. Networking Services Provision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services. f. Security Services & Cyber Operations Security event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support. g. Infrastructure & Technology Projects Agile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes. h. Architectural Support Road-mapping, innovation forums, project assurance, and obsolescence management. i. Other Services ITSM platform provision and management. j. Print management Managed print services (MFDs, scanners, printers and specialist printers). k. Additional Optional Services The Authority reserves the right (by including contractual options for it) to purchase additional products, software, software licences and/or services during the contract term, including project-related professional services, items of a catalogue-type nature as described in the contract and/or which are otherwise related to and/or extend and/or enhance and/or upgrade the products, software, software licences and/or services which are the subject of this Procurement. The Contract will also include a detailed change control procedure Depending upon the specific service, the services will need to be provided both on-site - across the Authority’s premises and any external data centre locations used by the Authority - and remotely.

Source officielle

Source : Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

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Dernière vérification auprès de Find a Tender Service (UK Cabinet Office / Crown Commercial Service) il y a 1 heure

Documents sur Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (anglais)

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  1. A lire avant de repondre
    • Statut: Désormais au statut Clôturé
    • Valeur estimée: Relevé a 58 227 552 € (+0%)
  2. A lire avant de repondre
    • Valeur estimée: Fixé à 58 315 837 €
    • Date limite de remise: Date limite fixée : 25 septembre 2026, 15:00
    • Objet et critères: La description a été raccourcie. À relire avant de repondre.
    • Procédure: "Autre procédure" vers "Procédure ouverte"
    • Valeur estimée: Fixé à 49 999 999 €
  3. A lire avant de repondre
    • Objet et critères: La description a été reformulée. À relire avant de repondre.

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Contexte de marché

Appel ouvert moyen · Services informatiques
26 945 182 €
5 744 ouverts en Europe actuellement 116% au-dessus de la moyenne du secteur
Historique de l'acheteur sur Aperlena
4 avis suivis · 3 attribués
3 192 470 € de contrats attribués

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