Luxembourg - Training services - Corporate Technical Skills Training Services

The objective of this Call for Tenders (CfT) is to select providers for the provision of corporate technical skills training services to EIB Group staff members. The requested services are divided into 6 lots covering diverse training topics, namely innovation and change, strategy planning and execution, data management, compliance, fraud awareness, and audit. Training courses could be requested to be delivered by the selected providers in (virtual) classroom, webinar, e-learning or a blend of different methods. Services provided under this lot shall cover courses on following key topics: • lean management; • design thinking; • change management (process, approach and strategy, build change team and change agents, stakeholder identification, prioritisation and management, change impacts, resistance management, sustaining change, role of the manager in driving change); • digital disruption/digitalisation (Customers and customer networks, platform approaches, turn data into assets, measuring and adapting our value proposition, user experience design, strategic part, e.g. for leaders; • product and project management orientations (Agile methodologies like Lego Scrum, Kanban,..).; Services provided under this lot shall cover courses on strategic thinking, strategic planning and how to contribute to policy formulation. The focus should be on how to improve the EIB internal process to formulate strategic guidance. Further, this lot shall cover topics on performance reporting e.g. courses on organisational performance management, Key Performance Indicators (KPIs) and reporting systems. The focus should be on the EIB’s performance management framework.; Services provided under this lot shall cover courses on Data Management and Data Governance. The trainings under this lot should be designed to enable trainees to (non-exhaustive listing): - understand the importance of data management and data governance and its impact on decision making tools; - apprehend EIB Group policies, frameworks and best practices; - be able to apply data management and governance knowledge across all Directorates and and business processes to ensure high data quality and compliance.; Services provided under this lot shall cover courses on compliance related key topics, including but not limited to the following: • governance, risk and compliance; • regulatory compliance; • compliance risk assessment, monitoring and testing; • AML-CFT including customer/due diligence and KYC screening, reporting duties etc.; • code of conduct; • whistle blowing; • business ethics; • procurement (compliance with internal rules on public procurement selection procedures); • conflicts of Interest (institutional, personal, etc.); • data protection; • market abuse; • tax good governance; • MiFID; • digital compliance (and other compliance related IT topics). The trainings under this lot should be designed to enable trainees to increase or update their knowledge on various compliance related topics in order to (non-exhaustive listing): • comply with regulatory requirements and/or best banking practice, where applicable; • provide engaging and stimulating tools to trainees to enable them to fulfil their duties; • disseminate a culture of compliance and feeling of accountability; • prepare for certifications on compliance related topics (such as but not limited to regulatory compliance, non-financial risks, AML-CFT, market abuse, data protection, business ethics/codes of conduct).; Services provided under this lot shall cover training courses on fraud and corruption, ethics and integrity and the EIB Group policies under IG’s responsibility. The trainings range from awareness trainings to specialised trainings linked to specific business activities (e.g. fraud and corruption training for corporate procurement, vendor management or hiring activities) and also include trainings for colleagues working in IG and EIF Compliance e.g. on investigation skills, report writing skills or newest trends and best practices. The trainings under this lot should be designed to enable participants to(non-exhaustive listing): • develop a comprehensive understanding and knowledge of the EIB and EIF Anti-Fraud Policies, the EIB Group Staff Code of Conduct and the EIB Group Whistleblowing Policy as well as their rights and obligations as EIB Group staff under these policies; • reinforce the importance of integrity in all of the EIB Group’s operations and activities both in the EU and outside; • raise awareness of staff to the ‘red flags’ of fraud and corruption and provide them with tools (i.e. case studies, case examples) to be able to easily identify them; • raise awareness and provide more in depth knowledge in relation to the risk of fraud and corruption in different activities of the EIB Group e.g. procurement or recruiting; • enable colleagues working in IG and EIF Compliance to use specialised investigations techniques and open source intelligence gathering, learn about complaints handling and mediation, digital forensic analysis and stay up to date with newest best practices and trends.; Services provided under this lot shall cover introductive trainings on Internal Auditing function (for employees with a solid banking background but with no or little internal audit skills), risk appetite framework and enterprise risk management, IT audits, data-analytics techniques and communication skills for auditors. Examples of possible non-exhaustive list of courses under this lot: • introduction to the internal audit function and audit cycle (planning, field-work, reporting and recommendations); • introduction to IIA Standards and Guidance - International Professional Practices Framework (IPPF); • perform as risk assessment in the audit universe; • audit report writing; • communication skills for auditors (interviewing, negotiating recommendations and reporting); • auditing cybersecurity; • IT general controls and application controls as part of integrated audits; • preparation for internal audit professional certifications.